Terms of service

Terms of Service

Last updated: August 2026

Welcome to Defected Character. By accessing or using our website, www.defectedcharacter.co.uk, you agree to be bound by the following Terms of Service. Please read them carefully before placing an order.

1. About Us

Defected Character is a clothing brand specialising in premium, limited-edition apparel.

If you have any questions about these terms, please contact us at info@defectedcharacter.co.uk.

2. Acceptance of Terms

By accessing this website or placing an order, you confirm that you are at least 18 years old or have the permission of a parent or guardian to use this website.

Your use of this website constitutes your agreement to these Terms of Service and all applicable laws and regulations.

3. Products and Availability

All products are subject to availability.

We reserve the right to:

  • Limit the quantities of any product.
  • Modify or discontinue products at any time.
  • Refuse or cancel orders at our discretion.
  • Correct pricing errors, inaccuracies or omissions.

We make every effort to display product colours and images accurately; however, colours may vary depending on your device or screen settings.

4. Pricing and Payment

All prices displayed on the website are in pounds sterling (£) and include VAT where applicable.

Payment must be received in full before an order is processed and dispatched.

We reserve the right to change prices at any time without prior notice.

5. Shipping and Delivery

Estimated delivery times are provided for guidance only and are not guaranteed.

Defected Character is not responsible for delays caused by couriers, customs procedures, adverse weather or circumstances beyond our control.

Customers are responsible for providing accurate shipping information.

6. Returns and Refunds

Our Returns Policy explains your rights regarding returns, exchanges and refunds.

Please review our Returns Policy before making a purchase.

Nothing in these terms affects your statutory rights under UK consumer law.

7. Intellectual Property

All content on this website, including logos, artwork, graphics, text, images, product designs and branding, is the property of Defected Character and is protected by intellectual property laws.

You may not copy, reproduce, distribute or use any content without our prior written permission.

8. Prohibited Use

You agree not to:

  • Use the website for any unlawful purpose.
  • Attempt to gain unauthorised access to the website or its systems.
  • Copy or exploit website content for commercial purposes.
  • Upload viruses, malware or harmful code.
  • Interfere with the operation or security of the website.

9. Limitation of Liability

To the fullest extent permitted by law, Defected Character shall not be liable for any indirect, incidental or consequential loss arising from your use of the website or the purchase of products.

Nothing in these terms excludes liability that cannot legally be excluded under UK law.

10. Third-Party Services

This website may contain links to third-party websites or services. Defected Character is not responsible for the content, policies or practices of any third-party websites.

11. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use and protect your personal information.

12. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Any changes will take effect immediately upon publication on this website.

13. Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Us

If you have any questions about these Terms of Service, please contact us at:

info@defectedcharacter.co.uk

Thank you for supporting Defected Character.

Built from imperfection.