FAQ

Frequently Asked Questions

What is Defected Character?

Defected Character is a premium clothing brand inspired by recovery, resilience and the imperfections that make us human. Every collection explores the flaws, fears and behaviours we often hide, turning them into conversation pieces.


What is the Defect Series?

The Defect Series is a collection of limited-edition releases, with each drop exploring a different character defect or human struggle.

Every month, a new defect is released, encouraging honesty, reflection and growth.


Are your products limited edition?

Yes. Every Defect Series release is produced in limited quantities. Once a design sells out, it may not be restocked.


How do your T-shirts fit?

Our T-shirts feature an oversized, relaxed fit with dropped shoulders.

If you prefer a more fitted look, we recommend sizing down. Please check the size guide on each product page before ordering.


What materials do you use?

We use premium-quality cotton and heavyweight fabrics designed for comfort, durability and everyday wear.

Full product details can be found on each product page.


How should I wash my clothing?

To keep your garments looking their best, we recommend:

  • Machine wash at 30°C.
  • Wash inside out.
  • Do not bleach.
  • Tumble dry on low heat.
  • Iron on a low setting, avoiding printed areas.


Do you ship internationally?

At the moment, we primarily ship within the United Kingdom. International shipping options may become available in the future.


How long will my order take to arrive?

Orders are usually processed within 2–5 working days. Delivery times may vary depending on your location and the time of year.

You will receive a confirmation email once your order has been dispatched.


Can I return or exchange an item?

Yes. You can return unworn and unwashed items within 14 days of receiving your order.

Exchanges are subject to stock availability, especially for limited-edition releases.

For full details, please see our Returns Policy.


What should I do if my item arrives damaged or incorrect?

Please contact us within 48 hours of receiving your order at info@defectedcharacter.co.uk, including your order number and photographs of the issue.

We’ll work to resolve the problem as quickly as possible.


How can I contact Defected Character?

For any questions, collaborations or support, email us at:

info@defectedcharacter.co.uk


Why “Defected Character”?

We believe that nobody is perfect.

We all carry flaws, fears and experiences that shape who we are. Defected Character exists to challenge the idea that perfection is the goal and to remind people that growth begins with honesty.

Built from imperfection.